Universal Health Services

Universal Health Services (UHS) needed to build two new facility spaces that reflected their view on how healthcare should be: a positive and local experience.

Lancaster 1


Both Lancaster Behavioral Health Facility and Holly Hill Hospital greet patients and visitors in a similar fashion: with large windows that flood the space with light. Chairs and couches are available along the window walls and line the perimeter of the lobbies. Shared work and conference rooms were built out at both locations to support the facilities’ teams in maximizing their productivity when not working directly with a patient. The patient and visitor areas were strategically designed to enhance patient experience. Side tables are conveniently placed for bags, water bottles or books in the waiting area. Tables and chairs in the communal dining room provide as much comfort to guests as those in the lobby, ensuring that patients and guests have a pleasant visit throughout.

Lancaster, PA + Raleigh, NC / Locations

Stengel-Hill Architects / Project Partners

Nemschoff, Herman Miller / Furniture

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